Try and gently bend the contact plate in the lamp holder sligtly upwards. 

NOTE! Don’t forget to unplug the powercable before doing this.

Check every lamp so they are correctly tightened or not broken. 

Change the lamps, and if they are broken exchange them with lamps that fits your candlestick.

Yes – we have a universal LED, named 300-95 that fits candlesticks with 4-25 lightsources (lamps).

NOTE! You can’t mix LED-lamps and ordinary lamps in the same candlestick. 

No.

It may be so that the batteries have been depleted in its package before you are going to use them. If so, they have to be recharged before you use the product. To make sure that the batteries have such a good start as possible, let them recharge for ca 36h before you use the product.

 

How to:

• Turn on the ON button, put the product outside in the sun.

• In the evening or during the night, put it on "OFF".

• When the product have got 36h of sun you can leave the ON-button in ON mode (it will start glowing when it gets dark).

 

Solar cell products need sun to function optimally

• If the products are used on the north side of your house or if they are put in the shade for the most part of the day they will not shine/glow in its full capacity in length when it gets darker. Instead place it on the southside of your house or in the middle of your garden where it get sun all day long.

• Solar cell products functions optimally during the period of April - September.

• During the autumn and its shorter days, the solar cell products have less time to recharge. They will then have a shorter span of time to shine or light up your garden.

• When spring arrives and the days become longer, the batteries will recharge better and the solcar cell products will be able to be used in full capacity.

 

Try to change the batteries. We recommend that you change batteries whenever there is a new season. If you are unsure of which battery to change to, check the backside on the package of the product you bought or on our website and search for the product.

Check the solar cell panel so that is not dirty, clean it a couple of times during the season with a damp cloth. (NOTE! Only use water to clean the solar cell panel).

 

If you buy rechargeable batteries to our products, it is important that the batteries you use have the voltage (V) and the capacity (mAh) that we have specified for the respective product.

The battery voltage (Volt) is the most important value you need to have under control in order for the product to work withthan what the product specify, the product can break or even be dangerous. If you put in a battery with lower voltage, there is a risk that the product don’t work as good as it should. (In most cases it will work out fine to replace a 1,5 V battery with a 1,2 v.)

 

Sätter man istället i ett batteri med en lägre spänning, finns risken att produkten inte fungerar riktigt som den ska. (I de flesta fall går det dock utmärkt att till exempel ersätta ett 1,5V batteri med ett 1,2V.)

Our solcar cell products and rechargeable batteries are produced with the correct battery capacity to work properly concerning charging/discharge.

You can see if the light chain have a replaceable lightsource on the products package or under the products page on our website.

If the lightchain have a LED lightsource, the damaged LED lamp will stop working but the rest of the LED lamps will work. If you have a regular light bulb, every bulbs goes out.

When you unbox your christmas tree from the carton, there is still much work to be done to get it in the state as in the picture. We advise you to do the following:

Take out all the parts from the package, put them in order on the floor, the top, the midsection, the fot, transformer/cables (if it is a christmas tree with a lightchain attached).

Assemble the fot first, preferably on a table.

Insert the lower part of the fot, attach all the screws firmly to the stem. Do this little by little so that the tree stands straight.

Start to ”spice up” the lower part of the branches (If there is a tree with hinged/ umbrella tree construction use a lacing to tie up the branches that don’t need to be “spiced up”). How to ”spice up”: Start with the part close to the stem and take every branch for themselves, pull out the branches so that they are straight and are aligned in a upwards, forward fashion. Be extra careful on the outer parts of every branch, those are the ones that are showing and need more attention.

When the lower branches are done, you can place the tree on the floor to assemble and “spice up” the rest of the parts.

Continue with the other branches, one row at the time.

 

Link to our assembly guide for Christmas trees

No, that can’t be done but LED has a very long lifetime so the lightchain will hopefully last for many year.

To dim a LED lamp, your Dimmer needs to fulfill a certain type of demands comparing to dim with a traditional lightbulb.

To make it as easy as possible for you to find the correct combination of LED lamp and dimmer, we have conducted rigorous tests of the most common dimmers on the market.

Our list on dimmers and LED lamps that works for us are constantly updated so take a look at our website below to get the most recent information.

 

Yes, all our outdoors products can be used indoors, except from solar cell products. 

There is some variation in size between different battery brands.

Our non-rechargeable battery products are always tested with Star Trading's own alkaline battery, which is a battery that complies with the battery standard.

A rechargeable battery have normally not as much capacity as a regular battery, that is why they discharge faster.

For AC products, a distinction is made between active power (W) and apparent power (VA). The active effect is the real effect that a product consumes and the part we pay the electricity company for. Apparent power is simply the product of peak voltage and peak current.

A simpler multimeter or power meter can usually only measure apparent power. This works well as long as you measure e.g. a light bulb, because the active and apparent effect are actually equal in these cases. But for LED lamps, the apparent power is higher than the active one, and to be able to measure this type of product, a better meter is required that can also calculate the power factor.

If you want to control the power of the lamp, you can multiply the power factor by the apparent power (information about the power factors of our LED lamps can be found on our website).

(If you, as an electrician, are to calculate the current in a circuit, use the current (mA) indicated on the package. The current in the circuit will thus in some cases be higher than what is implied by the active power of the lamp.)

As far as we know, there are no LED lamps on the market that are guaranteed to dimmer with all existing dimmers.

Therefore, we use the term "dimmer-compatible lamps" and refer to the list of dimmers we have tested.

Always check in advance if your selected lamp and dimmer work together.

If your dimmer is not on the list, we can not guarantee that the combination will work.

We then recommend that you test the combination yourself in advance.

Also note the restrictions stated in the list in the form of the minimum and maximum number of a certain lamp that can be connected to the dimmer.

The tests are performed by connecting only one and the same lamp type to the dimmer.

If different lamps are connected to the same dimmer, the result may be different.

The list also indicates the minimum and maximum brightness that can be obtained with the selected dimmer, measured on the basis of the lamp's brightness without dimmer.

In some cases, settings must be made on the dimmer to achieve the specified result.

In some cases, a faint humming sound may occur from the dimmer and / or lamp.

This is completely normal and a slight hum from the dimmer often occurs when dimming incandescent lights and halogen as well, as from many other electronic devices.

Under certain circumstances, the characteristics of the room can create resonance that amplifies the humming sound.

The stated lifespan is an average for the lamp type, not a guarantee for individual copies.

The lifespan of an LED lamp is stated as the time it takes until either half of the lamps in a group have stopped lighting or until the average luminous flux in a group drops to 70% of the original luminous flux,

whichever comes first.

This means that individual specimens may cease to function (stop shining completely) or glow less than 70% of the original luminous flux even before the specified service life.

One problem, however, is that there is still no uniform standard for how life is to be tested and therefore it is not possible to compare the stated life between different brands.

Typically, tests do not take place during the entire specified service life, but shorter tests are performed in combination with theoretical calculations.

The stated average lifespan should therefore in any case be seen as an estimate.

Also note that several factors affect the life of your lamp and can cause it to last shorter than expected. 

Some variation in the color of the light between different specimens is normal.

It also occurred among light bulbs, although the spread there was smaller.

The smaller the differences accepted in the manufacturing process, the more expensive the LED lamp becomes to produce.

The deviations are therefore a quality measure where you sometimes have to compromise to reach a reasonable price level.

As a measure of color deviations, there is SDCM where a lower value is better (smaller differences) than a higher one.

There are rules that stipulate that LED lamps may not exceed 6 SDCM and all Star Trading lamps meet at least this requirement.

Information about SDCM for each lamp can be found on the website.

(SDCM stands for "Standard Deviation of Color Matching" and is sometimes referred to as MacAdam ellipses.)

The color of the light can also change slightly over time while losing brightness. If you put a newly purchased lamp next to an older lamp of the same type, you may therefore experience a slightly larger difference.

The Kelvin scale as a measure of color temperature only applies to so-called black body radiators, e.g. light bulbs.

LED lamps never really follow the scale exactly, but instead measure and indicate correlated color temperature (CCT), i.e. the color temperature in Kelvin that best corresponds to the color of the light.

This means that LED lamps of different types can have the same color temperature in Kelvin but still differ slightly.

The brightness also affects how we experience the color temperature, especially when we look at the light source directly.

Two LED lamps of the same make with the same color temperature but with different brightnesses can therefore be perceived as different for the untrained eye.

(Even for one and the same type of lamp, there is a certain level of tolerance between different examples. Read more about color variations and SDCM.)

An LED lamp typically lasts for many years, but there are several factors that affect its lifespan and can cause the lamp to break prematurely.

Factors that can affect service life:

• High heat lowers service life. Therefore, you should always ensure good ventilation around the lamp.

• Poor power quality affects all electronic devices. This can be especially noticeable if you live in the countryside or near a substation.
  A thunderstorm nearby can also cause voltage spikes that damage or destroy the lamp.

• Mechanical damage naturally affects the lamp and it is not certain that it will be noticed immediately. Immediately after dropping a lamp on the ground, it may still be lit,
  but inside the lamp, a component is still damaged so that it will stop working after a certain period of use.
   

Other things covered in this FAQ can of course also affect the lifespan:

• Inappropriate combination of dimmer-compatible lamp and dimmer

• Inappropriate combination of low voltage lamp and transformer

• Lamp used outdoors without an approved luminaire and exposed to weather and wind

• Lamp exposed to extreme cold or heat

Star Trading does not provide any specific warranty, but the Consumer Sales Act always applies to you as a consumer.

You have the right to complain about the lamp for up to three years, and if it is a manufacturing defect (original defect), you are entitled to a new lamp if it cannot be repaired.

However, it is important to remember that the service life indicated on the packaging is a calculated average for a particular lamp type and no guarantee for individual copies.

It is expected that the lamp will glow slightly dimmer over time and does not normally constitute a fault. 

The service life of course also depends on how the lamp is used and there are a number of factors that affect the service life that we as manufacturers can never control.

These factors are stated in our warranty terms.

The Consumer Purchase Act always applies to you as a consumer, regardless of whether the lamp has a guarantee or not.

In the case of LED lamps, this means that if your lamp has broken down within six months of purchase, it is assumed that it is due to manufacturing defects if it is not visible or can otherwise be shown that it has been damaged afterwards.

You have the right to complain about the lamp for up to three years, but after the first six months, it is you who must be able to show that the defect existed when you bought the product.

If it is a manufacturing defect (original defect), you are entitled to a new lamp if it cannot be repaired.

As a consumer, you should always turn to the retailer where you bought the product and not to Star Trading. We do not handle complaints from private individuals.

LED lamps, just like your old light bulbs, should be recycled as electronic scrap / light sources and not thrown in the household rubbish.

(LED lights do not contain mercury.)

No. Star Trading LED lamps are designed to be used in normal ambient temperature unless otherwise stated on the packaging / lamp.

LED lamps do not withstand high heat and are directly unsuitable in a sauna, oven or the like.

Cooling is normally no problem and even the freezer usually works unless the temperature is too low, but the lamp must not be exposed to high humidity or frost.

Star Trading LED lamps are designed to be used in normal ambient temperature unless otherwise stated on the packaging / lamp.

As a rule of thumb, normal ambient temperature means from -20 ° C to + 40 ° C because LED lights typically work well in cold.

In extreme cold, however, the lamp can be damaged. High humidity in the fridge or frost formation in the freezer can also damage the lamp, especially if it is left unprotected,

and therefore we can never completely guarantee trouble-free operation in the fridge / freezer.

Typically yes, but… It is not the lamp that is designed for outdoor use but the luminaire.

It is important in all cases to use a protective luminaire with the correct wiring class (usually IP44).

The luminaire must protect the lamp from moisture and mechanical damage.

Star Trading LED lamps are designed to be used in normal ambient temperature unless otherwise stated on the packaging / lamp.

As a rule of thumb, normal ambient temperature means from -20 C to +40 C because LED lamps typically work well in cold.

In extreme cold or too high heat, the lamp may be damaged. The ignition time of an LED lamp is not affected by cooling in the same way as a fluorescent lamp.

A special case prevails for certain types of loops with open lamp holders and rubber gasket.

In these cases, you must first and foremost use a combination of LED lamp and lamp holder where no joints on the lamp end up outside the rubber gasket.

The lamp body must therefore be complete with fully cast, smooth glass or plastic.

If the lower part of the lamp has grooves, water can leak in. The joint between the lamp body and the base is also not completely tight, but it is important that the rubber gasket on the luminaire protects the bottom.

It is also important to use a lamp of the correct shape that closes tightly to the gasket.

The lamp shape / type to be used must be stated in the luminaire's instructions.

If water has penetrated the lamp, the rubber gasket has not been tight.

You have not noticed it before with light bulbs because the light bulbs are vacuum-filled and completely tight, but water has still penetrated through the gasket down to live parts on the luminaire.

The luminaire should therefore be replaced. Star Trading loops can be used with those of our lamps that we recommend for the current loop.

(If it is a dimmer-compatible lamp connected to a dimmer, see the section on dimmable lamps.)

This is usually due to a weak current still reaching the lamp.

This can occur if you use a single-pole switch (which only breaks one of two conductors).

A s.k. creeping current can then occur even though the circuit is broken.

It can also occur during stair connection when a live conductor lies next to another conductor, whereby a weak induction current occurs in the interrupted conductor.

Because LED lamps require so little power, these weak currents are often enough to affect the lamp. LED lamps with low effects can then light dimly while lamps with higher effects can start flashing.

The fault is therefore not with the lamp but with the installation.

You have not noticed it before because these currents are not strong enough to make a light bulb start to shine, but it has still been seen on your electricity bill, so it may be a good idea to fix the installation.

The sensor lamp depends on daylight to work.

Make sure that the lamp's sensors are not blocked by, for example, the luminaire.

The sensor lamp is not normally affected by the light from other LED light sources or fluorescent lamps, but a lit light bulb causes the lamp to go out.

For best results, we recommend starting from the transformer's specified minimum and maximum power.

This often requires a special transformer with a low minimum power because LED lamps typically have a much lower power than halogen lamps.

In some cases, the combination can work even if the transformer's minimum load is not reached,

but we can then not guarantee the result and damage to the transformer and / or lamp can occur as a result.

The lamp itself is always marked with the voltage to be used and should not be used in any other way.

Star Trading's mains voltage lamps are typically marked with 230V 50 Hz and should therefore only be supplied with alternating voltage.

However, some of our low-voltage lamps are marked with 12V AC / DC and can then be supplied with either alternating voltage or direct voltage.