Terms and Conditions

General Terms and Conditions
We disclaim any liability for printing or writing errors. We reserve the right to make price adjustments.
 
Terms of Payment
Standard terms are 30 days net following a customary credit review.
EUR pallets are charged SEK 75; alternatively, they are processed by the pallet pool.
Prices stated do not include VAT.
 
Delivery Week
The chosen delivery week means that the shipment will be sent out from our warehouse earliest on Thursday the week before or latest on Wednesday the week in question. (This is why you can only choose next week from Wednesday on.) Exactly when the goods will arrive to you depends on the forwarder and delivery terms. If you desire extra quick shipment you can choose express delivery. If your order is placed before 12:00 then your goods will leave our warehouse the same day. If the order is placed after 12:00, the goods will be sent out the following day. Exactly when the goods will reach you still depends on the forwarder. If you desire the shipment to arrive on a specific day or if you have other special requests, please contact your salesman.
 
Claims
If you would like to make a claim, always contact Star Trading before returning any goods.
Any transport damages are to be reported immediately to the carrier upon receipt of the goods.
If your delivery is not consistent with the waybill, please contact us within 10 days.
Faulty light bulbs are not accepted as grounds for making claims regarding candelabras.
 
Force Majeure
Star Trading disclaims all liability for damages, delivery delays or missing deliveries in cases where such circumstances occur as acts of war, strike, lockout, blockade, fire, natural catastrophe or other similar circumstance beyond Star Trading’s control.